Privacy Policy

The following document constitutes the privacy policy of the website, hereinafter referred to as the Website, available at https://www.reflect.pl/. This Privacy Policy explains how we use, collect, and store information. By using the Website, you consent to the practices described in this privacy policy. We inform you that we use all technical and organizational measures to ensure the security of your personal data and protect it against accidental or intentional destruction, accidental loss, modification, unauthorized access, or disclosure. We collect personal data provided during use of the Website with the utmost care and in accordance with applicable legal regulations – while respecting privacy rights – we guarantee all Website users that the data provided will be adequately protected against interception by third parties. Information is stored and processed on high-security servers, with appropriate security measures in place.

The controller of your personal data is Reflect Group Szymon Frieske, with its registered office in Poznań at 266 C Naramowicka Street, entered in the register of business activities maintained by the Mayor of Poznań under the Tax Identification Number (NIP): 972-108-70-42, National Business Registry Number (REGON): 300258769, hereinafter referred to as the “Controller,” which determines the purposes and means of data processing in accordance with Article 26 of the GDPR, i.e. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), hereinafter referred to as the “GDPR.”

The Controller can be contacted by phone: +48 605 14 22 22 (telephone open 8:00 a.m. – 4:00 p.m.), by e-mail: [email protected] or in writing to the address indicated above.

When using the Website, you may be asked to provide certain personal data, in particular by completing the account registration form, order submission form, or contact form. The data collected by the Controller include: first name, last name, company name, Tax Identification Number (NIP), address, telephone number, email address, billing address, delivery address, and details of the person responsible for receiving the goods.

Providing the above data is voluntary, but necessary for registering an account on the Website, processing and fulfilling your order, and receiving feedback on inquiries submitted via the contact form. Your personal data may also be processed during a telephone conversation, email, or by traditional means.

Personal data obtained by the Controller during the use of the Website are processed for the following purposes:

1. Providing the services we offer and concluding and executing a sales contract, including ensuring the correct quality of services for the duration of the contract, before entering into the contract, and for correct settlement after its termination (legal basis: Art. 6 sec. 1 b GDPR);

2. Fulfilling the Controller’s legal obligations, including those arising from accounting and tax regulations, or those resulting from storing data on products sold or services provided for the purposes of future proceedings by authorized bodies, ensuring the security of services performed in accordance with the relevant regulations (legal basis: Art. 6 sec. 1 c GDPR);

3. Marketing based on consent (based on Art. 6 sec. 1 letter a GDPR), to promote the services provided by the Controller and entities cooperating with it (our partners),

4. Implementing so-called The Controller’s legitimate interests (based on Art. 6.1.f of the GDPR), which include:

activities involving better selection of services and products to meet user needs, general optimization of our services and offerings, optimization of service processes, and building knowledge about our users,

creating reports, analyses, and statistics for the Controller’s internal needs, based on aggregated or anonymous data, and therefore without the possibility of identifying the user. These statistics are used, in particular, to evaluate the performance of the Website, measure network traffic for the Website, and assess its functionality and interest in the Website, but also in connection with planning the development of the offer, developing our IT systems, and ensuring network and information security.

establishing, defending, and pursuing claims (including, in particular, recognizing and handling your complaints related to the contract, including responding to them);

User satisfaction surveys, determining the quality of our service and the level of satisfaction of website users,

Direct marketing, which allows us to directly offer our services or the services of entities cooperating with us (our partners), including tailoring them to user needs, i.e., profiling,

Statistical and archival (evidential) purposes, which fulfill the Controller’s legitimate interest in securing information in the event of a legal need to prove facts.

The information collected may be processed automatically (including in the form of profiling).

Profiling is used to analyze or forecast the personal preferences and interests of users of the Website and to tailor the content found on the Website to those preferences.

Profiling may also be used for marketing purposes, i.e., to tailor marketing offers to the preferences of our Users. For this purpose, we collect data related to your activities in your relationship with the Controller, i.e., behavioral data about your behavior. We also collect information about your use of the Website based on access logs based on the IP addresses of Website users. This data does not contain user identities, but it can be used to analyze the performance and security of the Website, and to diagnose potential personal data breaches and find solutions. Such data also constitutes statistical data about visitors to our Website (e.g., information about the region), which allows us to tailor our offerings.

Providing your personal data is entirely VOLUNTARY but necessary for the conclusion and performance of the contract. Failure to provide personal data will result in the inability to fully provide our services.

In cases of personal data processing for marketing purposes, providing data is voluntary, but failure to provide it will result in the inability to: receive information regarding promotions and products, including services provided by the Controller, competitions, training courses, campaigns, and events organized by us or with our participation, including offers specially selected for you; by sending newsletters, commercial information, information about new products and promotions via SMS, MMS, telephone, email, mobile app, traditional mail, or newsletter.

Your personal data may be disclosed to entities that enable us to fulfill the contract and deliver the order, such as our employees and associates, our partners, or companies with whom we cooperate, including companies providing warehousing services, entities operating postal or courier services, and payment intermediaries. Your data may also be accessed by entities processing your personal data on our behalf, such as our subcontractors, such as entities cooperating with us and providing advisory, consulting, auditing, legal, or accounting services, entities operating our IT systems or providing us with IT tools, advertising agencies, and other entities intermediating in the sale of our products or organizing marketing campaigns.

Your personal data is not transferred outside the European Union or the European Economic Area.

Your data will be processed for as long as the basis for processing exists.

The Controller stores the data for the period necessary for the proper performance of the contract, but no longer than the statute of limitations for pursuing claims.

If the basis for data processing is the Controller’s legitimate interest, the Controller stores the data for as long as such legitimate interest exists.

You have the following rights related to our processing of your data:

the right to access your data and receive a copy thereof,
the right to rectify (correct) your data,
the right to erase your data,
the right to restrict data processing,
the right to data portability,
the right to lodge a complaint with the supervisory authority (the President of the Personal Data Protection Office),
the right to object to data processing.

The right to object to our processing of your personal data for direct marketing purposes. If you exercise this right, we will cease processing your data for this purpose.

The right to object to our processing of your personal data for purposes arising from legitimate interests pursued by us – this is possible for reasons related to your particular situation, unless there are compelling legitimate grounds for processing that override your interests, rights, and freedoms, or the data will be the basis for the establishment, exercise, or defense of legal claims.

Our Website uses technologies such as cookies to collect and process data. Cookies are used to provide top-quality services, optimize the content available on the Website, and tailor it to the individual needs of each user, as well as for advertising and statistical purposes. This data does not allow for the unique identification of a person.

Cookies are small text files stored by the browser on a computer or mobile device (end device). They contain collections of information that are saved on the end device when the Website is visited. Then, during each subsequent visit, they are sent back to the Website from which they were downloaded or to another website that recognizes the cookie.

Cookies are useful because they allow the website to recognize the user’s device upon return visits to the Website, for example, restoring the contents of a shopping cart from a previous visit. Cookies do not destroy or damage the system on your device or its stored files in any way, nor do they intentionally adversely affect its performance or functionality. Identification is impersonal and anonymous, and only includes data regarding the manner and form of using the website.

More information about cookies can be found in the “Help” section of your web browser.

Cookies are used within the Website to:

provide services;

adapt the content of the Website to your preferences and optimize the use of websites; in particular, these files allow us to recognize your device and properly display the Website, tailored to your individual needs;

create statistics that help us understand how users use the Website, which allows us to improve its structure and content;

present advertisements in a manner tailored to your unique needs and interests, and your place of residence;

ensure the security and reliability of the Website;

localization.

The Website uses two basic types of cookies: session cookies – these are temporary files that are stored on your device until you log out, leave the Website, or disable the software (web browser); and persistent cookies – these are files stored on your device for the time specified in the cookie parameters or until they are deleted. Cookies, especially persistent cookies, do not contain any personal data. They do not store your name, surname, email address, or IP address. They are not used to create an individual customer activity profile.

• Required cookies
  – these are files necessary for efficient navigation of the Website and use of all of its features.Performance cookies
  – they collect information about how the user uses the Website, including the most frequently visited pages and error messages. They do not collect information that identifies users. Their purpose is to improve the operation of the Website.Functionality cookies
  – these files allow the website to remember the choices the user makes (if any) (username, language, or region) and provide features tailored to individual needs (if such features are available). For example, the website can be used to remember changes to text size, font, and other personalized elements of the website. The information collected in these cookies is anonymous and does not track user activity on other websites.Advertising cookies
  – they help deliver advertisements that are relevant to the user’s interests. They may collect information about browsing habits and tailor advertising content to the user’s interests.

  Statistics cookies
  – used to compile statistics about the Website.

Your browser is likely configured to accept all cookies by default.

However, you can change your cookie settings at any time, specifying the conditions for their storage and access by cookies to your end device. These settings can be changed using your web browser settings. These settings can be changed, in particular, to block the automatic handling of cookies in your web browser settings or to notify you each time they are placed on your end device.

Detailed information about the possibilities and methods of handling cookies is available in your software (web browser) settings. You can delete cookies at any time using the available features in your web browser. Changing your browser settings, depending on the option selected, may result in you losing the ability to use certain websites and services or accessing certain features.

For additional information, please contact us as described above.